Customer Self Care
Customer self care has become a necessity for Telecoms operators to safeguard their existing customers and to provide a suitable platform for future growth.
Leveraging Amor Group’s experience to extend your service provisioning footprint to include Customer self care provides a low-risk, high-return investment for operators seeking to maximise customer offerings and realise further operational efficiencies.
Successful delivery of a customer self care capability is mutually beneficial to customers and the operator. From the customer’s perspective, having immediate self-access to provision new services or to re-configure existing services enables changes in business requirements to be quickly transposed on carrier networks, saving both time and money.
By empowering your customers, operators can realise significant operational savings and is further able to release skilled resources to focus on delivering ‘value-add’ services in other areas of the business. This is a key requirement to meeting the business objectives of profitability through enhanced sales and operational efficiency.
Amor Group is assisting operators to enhance service provisioning solutions to encompass customer self care. By integrating web applications delivered through the corporate extranets, operators can provide customers with instant and secure access to feature-rich service provisioning functionality, previously only available by engaging the operator’s own staff.
Amor Group’s SelfCare+ solution enables online customer self service, allowing Telecom operators to empower customers with instant access to the service features previously only available by engaging the operator.
SelfCare+ provides an operator’s customers with the tools to confidently and efficiently manage their call routing plans using standard internet browser software.
An integral hierarchical security model enables operators to manage the portfolio of customers, resellers and associated users, specifying access levels and the Intelligent Network (IN) service features available.
To ensure customer data separation, SelfCare+ includes a number management database integrated with the hierarchical security model, ensuring users can only manage subscriptions to which they have been assigned access.
