London Luton Airport and Leeds Bradford International are using the latest in passenger tracking technology from Real Time and Bluelon as part of the airports’ continued drive for increased efficiency and passenger convenience.
Real Time has deployed the iQueue solution from Bluelon to monitor passenger movements throughout the terminals. The solution works by tracking the individual anonymous Bluetooth signals from passengers’ mobile phones as they move through the terminals.
Alaistair Deacon, Real Time’s Chief Technology Officer, explains: “As passengers walk through the terminal, a number of BlueTrack sensors from Bluelon log their times at each location. This data is then used to build up a complete picture of the airport terminal performance in real time”.
London Luton, one of the UK’s busiest airports handling over 10 million passengers each year, has deployed the solution throughout their security search and immigration areas to monitor and manage their performance. Andrew Judge, Operations Director at London Luton, said “Monitoring waiting times at the security search and immigration is a vital part of the work that allows London Luton to deliver excellent customer service. The solution from Real Time and Bluelon allows us to measure and manage our performance throughout the day”.
Approximately 15% of the passengers within the airport can be tracked automatically by continuously recording the location of their wireless devices. The solution is completely non-intrusive and does not affect passenger processing in any way.
With over 400 flights per week flying to over 70 destinations worldwide, Leeds Bradford has also deployed laser passenger counting to measure the total volume of passengers entering the security areas. The total passenger count functionality is an optional add-on which further augments the core data of the Bluelon iQueue solution.
“The security screening service is outsourced to an external service provider”, said Adrian Rollins, Information Technology Manager at Leeds Bradford. “The iQueue solution allows us to monitor queuing performance and ensure service levels agreements (SLA) and key performance indicators (KPI) are being met. Our aim is to offer best in class facilities and provide an improved passenger experience.”
London Luton and Leeds Bradford join the increasing number of airports using iQueue to measure and manage terminal performance.
"The iQueue system is rapidly becoming the de-facto standard in airport queue management as Value Added Reseller wins, such as Real Time's, expand the market penetration" said Lars Paulsen, Bluelon's senior vice president of sales and marketing. "The Luton airport project represents the sixth successful iQueue deployment within a relatively short period, and we are very happy to be actively engaging in discussions regarding similar deployments at many airports world-wide".
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Notes to Editors
About Real Time:
With unparalleled domain expertise, Real Time delivers business and technology services, solutions and niche products to the aviation, oil and gas, utilities, telecommunications, and public sectors. Clients include BAA, Scottish Power and Cable and Wireless. For more information visit www.rtel.com.
Real Time is part of Amor Group, a leading provider of business technology solutions. Established in May 2009 to acquire Real Time and Pragma, Amor Group has forecast revenues of £32 million and 330 staff across its Aberdeen, Edinburgh, Glasgow, London and Houston offices. For more information visit www.amorgroup.com
