The multi-million pound contract, which initially began in 2008, will see Amor Group continue to provide round the clock support for an expanded set of key business applications, ensuring service continuity through an experienced team of highly-skilled support specialists and robust processes to deliver the ISO 20000-1:2005 accredited service.

As a leading provider of business technology solutions, Amor Group – based in Glasgow, Aberdeen, Edinburgh, Coventry and Houston – successfully secured the new contract having worked closely with NATS’ team to realise 10-15% year-on-year cost reductions since the initial service began, whilst providing service levels that are flexible and in line with NATS’ evolving business requirements.

Robert Mooney, Technical Director for Amor Group, said: “The renewal of the Business Application Support Service contract is testament to the strength of our first-class team and the results we have delivered working together with NATS’ outstanding Information Solutions team.”

“Having worked in partnership with NATS for over 20 years, we have developed a deep understanding of their business. It is this understanding, coupled with our passion for excellent customer service that has enabled Amor Group to become a key strategic partner for NATS.”

Gavin Walker, Head of Information Solutions at NATS added: “The service, technical experience and guidance provided by Amor Group has surpassed expectations and this long-term extension underlines our commitment to continue working closely with Amor Group to deliver great results for our business.”

“Availability and continuity of key applications are critical to the success of our day-to-day business and we are confident that Amor Group will continue to provide NATS with the highest levels of service for years to come.”