Public Sector System Support and Service Management
We have the resources, infrastructure and processes in place required to deliver business-critical information systems support services for your operations. Our solutions are scalable, from a single system to total outsourcing, encompassing complete business functions and often incorporating your other systems. We provide a range of cover from office hours, through to full 24/7 support. This support service is provided in line with ITIL standards and tailored to our customers' individual, specific needs.
You can leverage our technical competence, business understanding, proven delivery track record and quality commitment to provide reassurance to business managers and users. System availability, reliability and capability are maintained and enhanced through our information system support services.
We have also demonstrated again and again, our ability to successfully to take on the support and ongoing development of systems delivered by 3rd parties to our customers. This service is particularly useful to customers when the third party exits the market or needs help to ensure delivery of an adequate service, when the 3rd party has consistently failed to meet the customers expectations or when the support contract is re-tendered at a contractual breakpoint.
With our proven methodology for support take-on, our experienced and pragmatic staff, and our ability to quickly understand the key strengths and weaknesses of applications developed by 3rd parties, we provide the low risk, cost effective option for customers.
Recent examples include our work on the Landlords Registry for the Scottish Government, our support for the Department for Communities and Local Government (DCLG) regional funding systems, and our successful take-on of the Accountant in Bankruptcy MIDAS application.
