Airport Passenger Tracking & Queue Management
Huge numbers of passengers pass through airport terminals every day, with queues one of the biggest aggravations for passengers at the airport. Changes to security procedures across the industry have only increased these hassles. Whether the queues are at check-in or security search, the ability to measure and manage queues is paramount to the efficiency of airport operations.
By tracking individual passengers throughout the airport process, operational managers can monitor and respond to queues in real time - managing service levels and improving tactical and strategic management of the terminals. This enhanced situational awareness ensures that passengers have time to spend in restaurants, bars and shops, enabling airports to improve passenger service levels, leading to increased commercial revenues.
An effective passenger tracking and automated wait time system will also remove the reliance on manual surveys as part of ongoing performance monitoring, providing accurate and objective reporting data with which to ensure service provider adherence to agreed SLAs and compliance with enforced regulatory queue time targets. As a consequence, service level rebates can be eliminated and passenger perception of service drastically improved.
Amor Group is the world’s leading provider of passenger tracking and wait time solutions, installing the world’s first airport Bluetooth-based tracking system at LHR in 2007, playing a key role in every subsequent implementation of each significant Bluetooth airport queue time project with our PAXPath+ solution. With a track-record far outstripping any other organisation in the industry, Amor Group has an unrivalled knowledge of airport flow management, forecasting and resource management.
PAXPath+, powered by BlipTrack™, provides airports with real time accurate intelligence on passenger journey and queue times, combining Bluetooth technology from BLIP Systems with thermal imaging counters and other passenger counting tools, deployed on a standard IP network with no need for proprietary components.
Unlike the alternative commercially available systems that simply provide raw data not fit for enabling instantaneous strategic decision making, PAXPath+ can also be used to track the passenger journey throughout the whole airport process - from car parks, bus and train stations, through check in, security, retail, lounges and right to the gate. This creates a wealth of operational information and passenger profiles, allowing for a fluid approach to terminal management. Airport operators can then build robust profiles on passenger demand and behaviour, allowing for closely aligned resourcing, targeted retail activity and process optimisation based on common passenger paths.
Contact the Transport team now to discuss how PAXPath+ can be implemented to meet your passenger tracking and wait time requirements.
