14 February 2012 by Shaun McDougall
2011 ACI Airport Service Quality Awards
The latest Airports Council International (ACI) Airport Service Quality (ASQ) awards have been published, recognising the best airports in the world which have achieved the highest passenger satisfaction ratings in the ASQ Survey - the world's benchmark measure of airport excellence.
Let's have a look at which of Amor's customers have been recognised in these prestigious awards.
As Seoul Incheon picks up the award for best airport in the world for the 5th consecutive year, major Asian airports have a stranglehold on the top 3 of the world's best, with Changi and Beijing completing the top 3.
Closer to home, Edinburgh Airport caps a fantastic 2011 by being awarded 2nd place in the Best European Airport category behind Malta. A long-term Amor customer, the award validates their continual push for greater operational efficiencies and stands them in good stead for their impending sale from the BAA stable.
The Middle East is a hot bed of competition amongst all the GCC airports as they aim to sustain their prolonged growth. As Amor's largest airport customer, we're delighted that Dubai has not only been named as Best Middle East Airport ahead of Abu Dhabi and Tel Aviv; but also voted Most Improved Middle East Airport for the 2nd consecutive year.
With our Service Delivery Measurement contract evidence of Dubai's on-going commitment to service excellence (more info here), it's a fantastic boon to see their continued dedication to becoming the world's best airport rewarded.
Congratulations to all of the airports recognised in the latest ACI ASQ awards. You can see a full list of the winners by visiting the ASQ website.